Garage Door Came Off Track and Wouldn’t Close

Our garage door suddenly came off track and wouldn’t close all the way. I submitted a request through the IGD website and got a response faster than I expected. The inspection was free, which I appreciated.

The technician arrived on time, checked everything carefully, and explained what caused the issue. It turned out to be a track alignment problem, not the opener like I originally thought. He fixed it on the spot and tested the door multiple times before leaving.

The whole process felt very professional and calm. You can tell they do this every day and know what they’re doing.