Privacy Policy
Your privacy matters to us. We will never sell or share your information for marketing purposes.
This Privacy Policy describes how Instant Garage Doors (“IGD,” “we,” “us,” or “our”) collects, uses, and protects the information you provide when you contact us, request a quote, schedule service, or otherwise interact with us through our website, by phone, or by text message. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect information that you voluntarily provide to us, such as your name, phone number, email address, service address, and any details you share about your garage door or the service you are requesting. We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages viewed, through cookies and similar technologies.
How We Use Your Information
We use the information we collect to respond to your inquiries, provide quotes and estimates, schedule and perform services, process payments, send appointment reminders and service updates, improve our website and services, and comply with legal obligations. We may also use your information to contact you about your service or to follow up on a request you have made.
SMS / Text Messaging
By providing your mobile phone number to IGD, you agree to receive text (SMS) messages from us related to your service, such as appointment scheduling and reminders, quotes and estimates, service and dispatch updates, billing and payment notifications, and replies to your inquiries. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies based on your interactions with us, and message and data rates may apply. You can cancel SMS messages at any time by replying STOP to any message, and reply HELP for assistance. See our Terms of Service for the full SMS terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who perform functions on our behalf, such as scheduling, payment processing, and communications, and only to the extent necessary to provide our services to you. We may also disclose information when required by law, to respond to legal process, to protect our rights or the safety of others, or in connection with a business transfer. As noted above, mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your experience. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function properly if you disable them.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You may opt out of receiving text messages at any time by replying STOP. You may also contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to any legal obligations that require us to retain it. To unsubscribe from email communications, follow the instructions in the message or contact us directly.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at (425) 533-0350 or info@garagedoorrepair-renton.com, or by mail at 2919 NE 8th Pl, Renton, WA 98056.